Terms & Conditions

Ownership of the domain

We inform you that the ownership of the domain www.wolfmiu.com corresponds to Juan Ortiz Rincon, with registered address at Carrer de Pavia 34, 08028, Barcelona – Spain, (Hereinafter, “WOLF & MIU”). This document is made available to users, in compliance with the obligations set forth in Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), BOE No. 166, as well as to inform all users of the website regarding the terms and conditions. For all matters concerning this service, the contact email address is support@wolfmiu.com.

Acceptance of the general conditions

In order that you can buy online any of our products trusty and safely, we provide you the terms and conditions concerning purchases of WOLF & MIU products on this website. Please read carefully our Terms and Conditions before buying any item from our site. These Terms and Conditions expressly regulate the relationship between WOLF & MIU and You, (hereinafter the ‘User’, ‘Customer’ or ‘You’) who purchases any of the products offered by Juan Ortiz Rincon, under the brand Wolf & Miu on this website. 

Access to this site or its use in any way implies the acceptance of these general terms established by WOLF & MIU, including those additional terms and conditions and policies referenced herein and/or available in this website. Consequently, the user will be responsible to read the Terms and Conditions. The use of certain services also imply acceptance, without reservation, to the special rules or instructions WOLF & MIU could establish on an ad hoc basis, to replace or complement these general conditions. Terms and Conditions of this website are indefinite. WOLF & MIU reserves the unilateral right to change the content. 

1. Terms of website use


You agree to use this website, its services and contents in a proper and lawful way, in accordance with current legislation, good faith and generally accepted practices.

The user cannot perform actions that cause damage to the pages of this website or disable, overburden or damage it in any way. Nor will perform any activity that may prevent other users from normal use or enjoyment of the website. Following acts are prohibited in relation to the contents of this website:

  • Reproduction, distribution or modification, except in accordance with the authorization from the legal owner or legislation.
  • Violation of the rights of WOLF & MIU or its owners of such content
  • Its use for any commercial or advertising purposes, unless you have obtained the written permission of WOLF & MIU.


WOLF & MIU owns the rights to exploit intellectual property of this website. WOLF & MIU also owns the intellectual property rights, industrial and image of the content available on this website, or has the necessary authorization in order to use it. Access, navigation and use of this website by the user does not imply any waiver, license or right transfer from WOLF & MIU.

Consequently, it is not allowed to remove, ignore or manipulate the copyright notice (“copyright”) and any other data identifying the rights of WOLF & MIU or its owners included in the content as well as technical protection devices, digital fingerprints or any mechanisms or identifying information that could be part of the content. It is further prohibited to reproduce, modify, reuse, exploit, publish, upload files, post, transmit, use, process or distribute in any way all or part of the content contained on the website if do not have the express written permission of WOLF & MIU.

WOLF & MIU has the intellectual and industrial property rights to manufacture and sell the products shown on this website and holds the exclusive manufacturing and distribution rights worldwide. Copying will be prosecuted.

1.2.1. Web and Graphic design

All the designs, graphics, images, trademarks, multimedia, logos, and icons shown on this website are the exclusive property of WOLF & MIU and are protected under copyright law. Using them for commercial purposes and/or subsequent distribution without previously obtaining authorization is prohibited. They also cannot be used to illustrate activities or products of other companies without explicit permission from WOLF & MIU.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

1.3.1. Payment:

When you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


WOLF & MIU is not responsible under any circumstances for damages of any nature that may be caused by:

  • Unavailability, maintenance and operation of the website or its services or content;
  • Lack of usefulness, appropriateness or validity of the website or its services or content to meet the needs, activities or specific results or expectations of users;
  • The existence of virus in the contents or other elements that may alter or damage computer systems and / or user data;
  • Any use of content by users, especially illicit uses, negligent, fraudulent or contrary to these general conditions, good faith, generally accepted uses and public order;
  • The illegality, lack of quality, reliability, and availability of services provided by third parties and made available to the user or advertised on the web site;
  • The failure of third parties of their obligations or commitments in connection with the services provided to users through the web site.


You agree not to use the website or the information in it, to carry activities contrary to law, morals or public order and, in general, to use under the conditions established by WOLF & MIU. The views, contents, and in general, all activities performed by the user, are your sole responsibility, WOLF & MIU is not responsible for any damages or losses arising from such activities.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

1.7. SPAM

It is strictly prohibited to use the website in order to send advertising or commercial communications, for the broadcast of messages with advertising purpose or for the catchment of data with the same purpose.


This website contains links to other websites that are not managed by WOLF & MIU. Since WOLF & MIU cannot control the content posted by third parties on their respective websites, it is not responsible for their content. However, and in compliance with the provisions of articles 11 and 16 of the LSSICE, it is made available to all users, authorities and security forces, actively collaborating in the withdrawal or, where appropriate, blocking of all those contents that may affect or contravene national or international legislation, the rights of third parties or morality and public order. The user is recommended to carefully read the terms and conditions of use of third-party web pages, as well as their privacy policy before accessing or providing personal data.


WOLF & MIU reserves the right to modify, suspend or terminate the provision of services from wolfmiu.com content, in whole or in part, at any time, without prior notice to users of the website. We recommend that you read these terms and conditions regularly.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 


The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. 

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions). 

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party. 


You agree to indemnify and hold harmless WOLF & MIU and its directors, officers, employees, contractors and suppliers (“Indemnified Parties”), from and against any and all claims, demands, actions, proceedings and damages, including without limitation reasonable attorneys’ fees and costs, that may be incurred by any of the Indemnified Parties and that arises from or relates to your use of this site, it’s services and it’s content.

2. Terms of sales

We ask that you carefully read these terms before confirming your payment for the order. WOLF & MIU does retain a copy of these terms linked to each purchase in the page footer, so you are advised to keep a copy of the same for every purchase.


By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services. 

2.2. ORDER

Whether you make an order from WOLF & MIU it is equivalent to the full and complete acceptance of prices, the description of the products on sale and conditions of sale, which will be the only applicable to the contract thus concluded.

You agree to use the website to make inquiries or orders legally valid. You also undertake to provide us with a true and correct email address, mailing address and / or other contact details, claiming to know that we can use this information to contact you if necessary in accordance with our Privacy Policy. If you do not provide all the correct information we need, we cannot complete your order successfully. You can identify errors in the data provided in the confirmation emails we send you, and if necessary, correct them via emailing customer service at support@wolfmiu.com.

By placing an order through wolfmiu.com you warrant that you are of legal age and fully authorized to use the corresponding credit or debit card, if you choose this method of payment. To order, follow the online purchasing process to payment. After completing the above process, you will receive an email acknowledging receipt of your order (the “Order Confirmation”).


On the Website, we offer you WOLF & MIU products along with a main picture and other ones that will allow you to notice how each of our products is described in detail. In addition, you will find a detailed description of any item, so that you can buy the one you like the most, in the amount and characteristics you like of which we can offer you each time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. 


The number of units in any product for sale is kept updated on the Website according to stock. Therefore, we will warn you if we do not have any items available. Although, we are aware that the system exceptionally, due to unavoidable or force majeure causes (human mistakes or incidents in the computing system), might let you buy a product -included its payment-, that we do not have in stock. In this case, we apologize in advance. Thus, we will inform you of what happened as soon as your order is confirmed, letting you know how long you will have to wait to receive the product out of stock, or offering you a refund of the payment within a maximum period of 72 hours.


The delivery of each product may depend on many factors such as origin, the availability of stock, holidays, etc. The delivery time is 9am to 6pm business days (Monday to Friday except holidays). If for some reason, we cannot meet the estimated delivery date, before shipping the product we will inform you and give the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. Please note however that we do not deliver on Saturdays or Sundays.

WOLF & MIU undertakes to deliver the goods in perfect condition to the delivery address you indicate in the order form. You can request delivery of the articles at another address and to another person than the one undersigned in the order. In order to optimize the delivery, we appreciate that you indicate a direction at which the order can be delivered within the normal working hours. It can also be your job address. Please view the Shipping Policy section for more information. 

In case of absence of the recipient at the time of delivery, the couriers will make 3 attempts to deliver the package, and then they will inform WOLF & MIU or the user about a collection point where the user can collect the items. In the event that the user is not at home and he/she does not claim the product at the indicated collection point, after a period of time established by each courier, it will be returned to our facilities. It will be sent again only if the client accepts to pay again for the shipping cost.

WOLF & MIU reserves the right to vary the type of shipping and transport company. The shipping costs resulting from purchased items will be reflected in the final moment of purchase and will depend on the product and the destination.


The shipping costs depend on the characteristics of the product and the delivery address, and will appear in the shopping cart before making payment and asking for the payment data. Please check the Shipping Policy and the FAQs about Shipping for more information.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 In no case shall WOLF & MIU, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 


We reserve the right to withdraw any products from our website at any time and / or remove or edit any materials or content. We will not be liable to you or to any third party because of withdrawing any products from our website wolfmiu.com.

2.10. PRICES

The product prices are those published on wolfmiu.com. Prices are in Euros and include VAT at 21% (Spain Tax) and are subject to change if the applicable rate of VAT changes before your order is accepted. All taxes will be according to the applicable law in force. The price must be paid in full at time of purchase. WOLF & MIU reserves the right to modify at any time the sales prices listed on wolfmiu.com. Items will be charged based on the rates at the time the order. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 


Payment for online orders can be made using credit card, debit card or Paypal. WOLF & MIU reserves the right to change the terms of payment, create new, or delete any of the existing ones, without the user / client of wolfmiu.com can make claims for this reason. However, if the change would affect the payment method for an order already made, we will contact the customer to inform him / she of the change, giving the option to cancel the order.

The payment charge on your card is done in real time through the payment gateway of our financial institution and Paypal. The charge is only made once the payment system has received the correct information.

In order to provide maximum security during the payment process wolfmiu.com uses secure payment systems by leading financial institutions. You can find additional information on the safety of your data in our Privacy Policy section.

Credit cards are subject to validation checks and authorization by the issuer of the same, but if the issuer fails to authorize payment we will not be responsible for any delay or non-delivery. WOLF & MIU reserves the right to verify the personal data supplied by the customer and take action as appropriate (including the cancellation of the order) to ensure compliance with these conditions.


In the case of lack of conformity and also if you receive an incorrect order that does not comply with the initial request, you must inform us within 48 hours after receiving the order. Please email orders@wolfmiu.com with your data, indicating the number of your order, the anomaly detected and photos of such incidence.


WOLF & MIU's responsibility in connection with any product purchased on wolfmiu.com is strictly limited in any case, to the purchase price of that product. WOLF & MIU is not responsible for any indirect operating losses or profits that may have occurred to customers of a third party.

Subject to the preceding paragraphs, the responsibility of WOLF & MIU under these terms and conditions shall not exceed an amount equal to amounts paid after the transaction in the origin of such liability, whatever the cause or form of action.

WOLF & MIU is not held liable for breach of contract made in case of stock outs or product unavailability by force majeure, interruption of business or total or partial strike, especially postal services and means of transport or communications, flood or fire. The provisions of this clause do not affect your statutory rights as a consumer, nor your right to cancel the contract. In case of dispute, the customer may apply, first to WOLF & MIU to reach an amicable resolution.

WOLF & MIU shall take the effort to ensure that this website and its services function properly and that these are continually available. Nevertheless, it cannot guarantee that the website and its services are accessible at all times with no delays or interruptions. WOLF & MIU shall assume no responsibility whatsoever for any direct or indirect damage, harm, or loss of profit resulting from the poor functioning of this website.


Applicable laws require that some of the information or communications we send should be in formal writing. By using the wolfmiu.com website, you agree that the majority of communications with us are made electronically.

For contractual purposes, you agree to use email as a means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically satisfy any legal requirements. This condition does not affect your statutory rights. The communication that the client sets with WOLF & MIU must be through our contact email s belonging to the wolfmiu.com domain. Under the above provision and unless otherwise stated, we may give notice either by email or to the postal address provided by you at the time of placing an order. Notices shall be deemed to have been received and properly served in the instant that they are posted on our website, 24 hours after an email sent, or three days after the date of any post letter. To prove that the notice has been made, it will be sufficient to prove, in the case of a letter, the right direction, that it was properly sealed and duly delivered to a mailbox and, in the case of an email, that it was sent to the email address specified by the recipient.

2.15. WARRANTY  

All Products are guaranteed for two (2) years after receipt in accordance with the Legislative Royal Decree 1/2007, of 16 November, approving the consolidated General Act on Consumer and User Protection and other complementary laws. WOLF & MIU will take responsibility for the quality of our products for possible manufacturing defects (material and/or manufacture failures) unrelated to the general wear and tear of the product, that is, from using the product after a prolonged period of time. ‘General wear’ is the natural breakdown of materials over a long period of normal usage. Therefore, it has nothing to do with manufacturing defects, as any product in perfect condition used intensively and lengthy will be worn out. Our warranty does not cover product failures caused by accidents during use, willful damages, misuses, or extreme uses (i.e. not following the care instructions), including the damage caused by animals and third parties (i.e. caused by any kind of transportation). Each item returned will be examined by our product and returns team.

If the Buyer considers that damage could have occurred in shipping, please notify us within the next 24 hours after you receive the package. Also, all packaging must be retained by the receiver. Failure to do so may invalidate any claim.

WOLF & MIU will warrant products purchased only from wolfmiu.com directly.

2.15.1. Handcraft manufacturing

The production of our products is performed by craftsmen who create all the pieces by hand. Due to this manual production process, the small irregularities that may appear in the product should not be seen as defects but something that makes each piece unique. The warranty does not cover those irregularities as a result of handmade production.


Whilst every effort is made to ensure accurate representation of product colours, finishes and dimensions, slight variances can sometimes occur between the photographic representation and the actual product. Also, due to differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

The images of the products on our Website and marketing materials are for illustrative purposes only. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements are indicative only. 


The Customer may not request the cancellation of the order once payment has been made.


In the case that the received items are wrong, broken, defective, missing a part, lost by the courier, WOLF & MIU will proceed to the shipment of a free new product as long as the incident has been notified within a maximum of 24 hours after reception.

If the order cannot be delivered due to causes that do not depend on WOLF & MIU (as for instance absence of the client at the given address, after 3 attempts by the transit agency), the order will return to our facilities. It will be sent again only if the client accepts to pay again for the shipping cost.

WOLF & MIU is not responsible for products that are not purchased at wolfmiu.com. 


If any clause in these Conditions are declared totally or partially invalid or unenforceable, such invalidity will affect only that provision.


We are at your disposal if you have any queries about your order or you need help to finish the purchase process. To ensure that you are properly assisted, please, contact us by email to support@wolfmiu.com at your convenience. WOLF & MIU Customer Service is at your disposal for assisting you in any question or any disagreement relating to any product bought on our Website you want setting out. In this regard, we inform you that European Commission has set up a platform -of alternative dispute resolution- that you can enter on the following link if you consider that we do not have properly processed your request: UE alternative dispute resolution platform: 



The relationship between WOLF & MIU and the user will be governed by and construed in accordance with the Terms and Conditions which will be governed by Spanish law in respect of interpretation, validity and enforcement; and any controversy will be submitted to the courts of Barcelona.


In compliance with the provisions of Law 34/2002, of the Information Society Services and Electronic Commerce (LSSI-CE), the following information identifying the owner of this website is presented:


Carrer de Pavia 34, 08028, Barcelona (Barcelona) SPAIN

Email: support@wolfmiu.com

If you have any questions or concerns regarding our Terms and Conditions, please contact us at any time by sending an email to: support@wolfmiu.com